Culture drives digital retailing success. You can buy the best technology, but without empowered employees, new role definition, and buy-in, your digital transformation will fail, and fail fast. Culture is the glue that holds it all together.
No matter where you are in your digital transformation, how you address the human capital element will ultimately determine your success. Ask yourself…
- Are there silos that need to come down?
- What other barriers may impede our progress?
- Can our current support processes and infrastructure handle the changes?
- Does my team buy into the need for change?
- Are they ready to deliver a completely different customer experience?
Our digital readiness surveys can answer these questions! The sooner you act, the quicker you can compete in today’s fast-paced, digitized, omni-channel world.